How VoIP Systems Have Transformed Business Communication

Female office worker participating in a video phone call through her VoIP phone system

With the advancement of technology, the business landscape has significantly altered over the past years, and the changes are especially evident in business communication. One innovation is the emergence of VoIP (Voice over Internet Protocol) as a phone system, which many companies now utilize. Technically, the system integrates software and hardware for telephone communication used via the Internet. Instead of the traditional circuit transmissions of the PSTN, the voice data is sent in packets using IP through cloud technology.

TP Communications offers a VoIP system in Calgary to companies looking to boost their business communication. We have robust communications technology and effective solutions focused on management, collaboration, and convenience. If you want a VoIP system integrated, we’ve got you covered!

In this article, we will share how the VoIP system has greatly transformed business communication today:

1. Video conferencing

In the past, traditional phone systems only allowed businesses to communicate using audio, whether it was internally or externally. Today, employees, clients, vendors, and other stakeholders can interact via video conferencing with people worldwide. This is because the VoIP system is a cloud technology that integrates audio and video conferencing features through the Internet. As such, business communication will be more real-time, interactive, and robust than ever.

2. Analytics features

Another astounding feature of a VoIP system is its analytics capabilities, which allow you to record phone data and information, analyze them, and come up with a report. This analytics feature is particularly useful in any given business, particularly customer service and support. For instance, you will be able to track how many customers called in a day and what you can do to improve your service in a call center. Ultimately, analytics tools will enable you to monitor lead generation, sales conversion, customer engagement, marketing, and other aspects of your business.

3. Mobile capabilities

What’s great about the VoIP system is its mobile capabilities, which means that you can access this tool and communicate with each other even in remote locations. As a team manager, you will be able to manage your employees who work off-site or remotely. Your employees can also interact with customers or clients from anywhere in the world. As long as you have access to the tool using a mobile app on your phone, business communication will be consistent!

4. Minimal downtime or interruptions

As this cloud technology relies on the web, there will be fewer interruptions and minimal downtime, as long as the Internet connection is robust and stable. Unlike traditional phone systems, your business will be significantly impacted by damages in infrastructure, hardware issues, and natural calamities. This is why business downtime used to be common in some impacted areas, but that is no longer the case today.

5. Reduced cost per call

If you want to reduce your call usage expenses necessary for your business, then opting for VoIP systems is the way to go. This cloud technology has become cheaper than ever, which is why many companies have shifted to this type of phone system. In fact, there are various companies, such as TP Communications, offering this phone service with various plans or packages—you can choose something that works for your business!


There’s no denying that the VoIP system has become such a gamechanger in the world of business today. With this cloud technology in place, you can take advantage of its video conferencing, analytics features, mobile capabilities, minimal downtime or interruptions, and reduced cost per call. If you’re looking to boost your business communication, this cloud technology can be your best bet!

Here at TP Communications, we’ve been providing business phone systems as well as network and cabling services in Calgary for more than 25 years. If you’re looking to install a VoIP system in Calgary for your business, connect with us today to get a quote!