FAQ & The TP Acronym Dictionary
FREQUENTLY ASKED QUESTIONS
There are a lot of phone systems out there, each with their own unique features. If we aren’t familiar with your system, we will recommend another provider in your area that may be able to help alleviate any problems you have.
Although to get that fully manicured server room look it is better to have us complete the cable runs and the terminations, if you have someone running your cables for you we will gladly come in to terminate them, test them, and provide you with the test results.
There are a range of ways to request service, while calling in will likely guarantee you can speak to someone, if you are a valued service plan member, you have direct access to an email that logs a ticket directly into our queue. This makes it quick and easy to get the information you want across.
TP Communications has a technician on call 24 hours a day, 7 days a week, 365 days a year. If your communications solution is down, that is mission critical and means you’re potentially losing business. The technician on call will troubleshoot with you over the phone, connect to the system if possible, and of course drive right to site if required. At TP your business is our priority, and we will always take care of you.
Although we started in Calgary, TP Communications has customers spanning across Western Canada, and one as far as South America. Our tech’s are exceptional, and as technology improves, the ability to administer and troubleshoot systems remotely is becoming simpler. As business has transitioned to a global reach, TP Communications has opened up to the opportunity of implementing systems headquartered in Canada, but beyond the country’s borders. We are happy to open up a discussion surrounding your solution and work to customize one that will work for you.
The TP Acronym Dictionary
|PRI||Primary Rate Interface|
|SIP||Session Initiated Protocol|
|MPLS||Multi Protocol Label Switching|
|EVPL||Ethernet Virtual Private Line|
|VPN||Virtual Private Network|
|SSID||Service Set IDentifier (ie. your wifi name)|
|VPLS||Virtual Private Lan Service|
|Gig||Gigabit (1000 megabits, fast speeds)|
|Meg||Megabit (1000 kilobits, slower speeds)|
|Upload||Traffic you send to the internet|
|Download||Traffic you receive from the web|
|IVR||Interactive Voice Response|
|UCaaS||Unified Communications as a Service|
|CCaaS||Contact Centre as a Service|
|DaaS||Device as a Service|
|CPaaS||Communications Platform as a Service|
|UAT||User Acceptance Testing|
|API||Application Programming Interface|
|GUI||Graphical User Interface|
|PtP||Point to Point|
|DSL||Digital Subscriber Link|
|ISP||Internet Service Provider|
|LAN||Local Area Network|
|WAN||Wide Area Network|
|SD WAN||Software Defined Wide Area Network|