FAQs to Remember Before Choosing a VoIP System Provider

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Here’s an honest guide to choosing a VoIP service that won’t let you down. Before transferring telephone carriers, you must perform your research and due diligence. Your company may easily migrate to VoIP with a modest investment in hardware. 

There will be no downtime and no disruption to your activities throughout the transfer. Switching from traditional phone lines to VoIP services is extremely simple. In this article, you’ll learn some of the questions you should ask your new VoIP system provider before proceeding.

Is Their Principal Service a Business VoIP Phone?

Several IT Customers can now get corporate VoIP as an add-on service from telecommunications and technical service providers. 

Unfortunately, many businesses lack the essential experience or expertise in telecommunications services. Their networks aren’t very advanced. Because of this, there will be concerns regarding quality. Always select an expert if you have the opportunity. If your organization lacks concentration or a serious dedication to executing one thing well, you will lose money.

What Are the Locations of Their VoIP Servers?

Find out where your new VoIP provider’s servers are situated before deciding. Are they nearby? This is critical for assuring call quality and avoiding voice delays. The better the voice quality, the closer the VoIP servers are to your location. Don’t assume that just because your new VoIP service is local, their servers are as well. This isn’t always the case.

Do They Have Any Agreements in Place?

What are you getting in return if your new VoIP provider wants a contract? Are there any free VoIP phones or monthly savings available? After the deal, who owns the hardware? What happens if you terminate your services or if they fail to provide high-quality phone service? 

Think again before you sign any contract that doesn’t have a trial period and demonstrable financial benefits for your small business.

What Is The Total Number of Consumers They Have?

What is the average client size, and how do you fit into that space? If you’re their biggest client, you could be dealing with inexperience; if you’re their smallest customer, you might not get any attention.

Is Your New Service Provider Based in Your Area?

Although it’s not a deal-breaker per se, picking a local VoIP service and preparing to travel to your business if troubles develop is recommended. A local firm is also more likely to provide more customized services than one based in another nation.

How Much Will the Total Price Be? 

Costs like setup prices, extra features, toll-free lines, and other fees should be disclosed upfront. As questions like: What is the cost of cancellation? Is on-site technician service available, and how much does it cost? Even if you don’t require more VoIP services right now, you should have all the information before deciding.

Do They Prioritize Providing Optimal Customer Service?

Aside from quality, customer service is the most crucial factor to consider when choosing a VoIP telecom. You may be treated like royalty throughout the purchase process, but what after-sales service can you expect? 

Is your new VoIP provider’s customer service accessible by phone and email? What are their business hours, and are they prepared to travel to your location if quality problems persist? Before deciding on a VoIP service, ask the tough questions.


When you use a VoIP phone system, you have total control over the system’s functionalities while the vendor handles the regular management. Look for a VoIP provider that prioritizes client security while providing all of the advantages of a cloud-based phone system, such as scalability and cost savings.

For over 25 years, TP Communications has assisted businesses in navigating technology. Our mission is to find the best tailored solution for each customer. TP has you covered for service, network equipment, cabling, training, business phones, and voice telecom in Calgary. Contact us today!