5 Signs It’s Time to Upgrade Your Business Phone System (Part 1)


If you think your business needs a phone system upgrade, there are some common signs that you need to know for confirmation. Questions like ‘is it the proper time to upgrade?’ and ‘is upgrading my phone system worth it?’ should be answered properly.

In the first part of this article, we will tackle the five signs when your business needs a phone system upgrade.

1. Your phone bill is too high

If you notice that your phone bill costs too much and is unpredictable, you may need to upgrade your phone system. Most businesses prefer to use Voice Over Internet Protocol (VoIP), which is easy-to-use and cost-efficient. Legacy phone systems are more expensive due to licensing, new phone lines, international calls, on-site equipment, and maintenance.

Using a cloud phone system instead can help you save up to 60% off your phone expenses. Other advantages it can bring are the following:

  • Utilizing broadband connection instead of expensive wiring and hardware
  • Managing the phone system from an easy-to-use dashboard
  • Saving costs from calling expenses due to cheap international calling rates and unlimited free local calls
  • Adding new phone lines at a lower cost

2. The phone system is turning obsolete

Your old phone system relies on technology that will become outdated, which may also affect its functionality. Not only that, when hardware or other equipment fail to work, it will be more difficult to get parts for replacement.

Keeping up with the innovative business trends will be challenging because your phone system is far behind the current technology solutions. You may experience frustrating compatibility issues, too.

3. Your phone system adapts to your growing business

It is a rewarding feeling when your company starts to grow and expand to new areas. However, adding new phone lines may be too expensive and complicated for your new office. If that’s the case, you should get rid of phone lines that can’t keep up with your business growth.

VoIP successfully scales up with your business as it creates growth and expansion. In just a few clicks, you can have a new phone line with amazing calling features. You’ll give the flexibility and scalability that your business deserves.

4. Your phone system does not have essential features

Let’s admit it. Calling and receiving calls are not just the features you would want your phone system to have. There are other great features that a phone system should have to make your business more productive and efficient. Check out the following questions to evaluate the current communication process in your business:

  • Do you have the ability to monitor the quality of your calls?
  • Who answers customers’ calls? Are they based on the purpose or type of calls, or do they end up with a particular agent?
  • Do you still need to transcribe the voicemails received manually?
  • Do callers need to wait for a long time before they are handled by the right agent?

If your answers to these queries reveal that you could have better workflows, you should get additional features. Upgrading your business phone system will provide you access to features like call recording, auto-attendant, voicemail-to-text, call routing, and more.

5. Your phone system is at risk of outages

There will be a big issue in business operations if your phone system is down or not working. This will create an adverse effect on your customer service, sales, and communication. Your old on-premise phone system can be vulnerable to natural catastrophes like hurricanes, floods, earthquakes, and even aging equipment. Upgrading your phone system will reduce the risk of interruption due to natural disasters.


Your business phone system should be upgraded to help your company work efficiently with today’s emerging communication and entrepreneurial operations trends.

We’d love to share more information about upgrading your business phone system. Stay tuned for the second part of this article.

If you’re looking for excellent services for upgrading business phone systems in Calgary, we can help! Here at TP Communications, we’ve been offering business phone systems and network cabling services in Calgary for more than 25 years. Contact us today to get a quote!