4 Benefits of Direct Inward Dialing for Call Forwarding

Close up of office desk phone with handset off-hook. Benefits of direct inward dialing

Are you trying to look for a solution that allows you to forward incoming calls to any other phone number in the world? You should consider DID (Direct Inward Dialing). DID is a type of telecom service that does exactly that. It allows you to forward any call to any other number in the world. The best part about it is the fact that there is no need for a live assistance operator or voice response menu for it to work.

That being said, here are the benefits of direct inward dialing to forward your calls:

1. Tracks calls

When using Direct Inward Dialling, you gain access to DID numbers that you can assign to individuals or even departments. This allows for easy tracking of the calls to help you realize the return on investments you are making out of the DID service. It can help you to track an individual’s or even a department’s productivity.

2. Easy to scale

Direct Inward Dialling is incredibly easy to scale. In fact, it is one of the most significant advantages it has to offer. The service allows you to create an almost infinite amount of numbers for your employees or departments without extra equipment. As such, you can start off with a handful of numbers for your small company. If your needs ever scale, you can simply get more, ensuring that you have enough for your company.

3. Saves money and time

Another significant benefit other than DID’s ability to be easily scaled is that it can help you save a lot of money. No more do you have to hire an individual to offer live assistance, and no more do users have to sit and wait to get transferred. With Direct Inward Dialing, the service will cut down the cost of any of the two. It can help improve the caller’s experience and satisfaction, improving your return on investment.

4. Worldwide reach

No matter how big or small your company is, Direct Inward Dialing allows international expansion, increasing your reach worldwide. DID allows you to get numbers in other countries without actually being there, let alone set up any physical infrastructure. Essentially, you can have a number for every country in the world should you want one, making it easy for your business to expand in places you are planning.


All in all, DID can help you manage inbound and outbound calls. If you are looking for a solution to help you cut down on receptionist costs and more, DID is a service you will want to invest in. With all the benefits presented above, not only will you steer your businesses towards success, but you will also keep your callers happy and satisfied. Not many other things come close to improve your audience’s satisfaction, like how they can quickly reach out to the right individuals by phone almost instantaneously.

That said, do take the time to work with a communications service provider that understands your needs. That way, you can implement the service effectively to support your business activities and help you grow.

TP Communications is a telecom service provider in Calgary offering business communications, network and cabling infrastructure, and more to satisfy any company’s communication needs. Reach out to us today and get the phone systems you need!