{"id":939,"date":"2021-05-26T09:54:25","date_gmt":"2021-05-26T15:54:25","guid":{"rendered":"https:\/\/tpcom.ca\/?page_id=939"},"modified":"2023-03-27T15:15:06","modified_gmt":"2023-03-27T21:15:06","slug":"the-tp-acronym-dictionary","status":"publish","type":"page","link":"https:\/\/tpcom.ca\/the-tp-acronym-dictionary\/","title":{"rendered":"FAQ &#038; The TP Acronym Dictionary"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"939\" class=\"elementor elementor-939\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e355875 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"e355875\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2323cf4\" data-id=\"2323cf4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f9ff687 elementor-widget elementor-widget-heading\" data-id=\"f9ff687\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ &#038; The TP Acronym Dictionary<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cd95bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cd95bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1124f81\" data-id=\"1124f81\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6106121 elementor-widget elementor-widget-heading\" data-id=\"6106121\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c21dbd6 elementor-widget elementor-widget-accordion\" data-id=\"c21dbd6\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2031\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2031\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can you service and fix our existing phone system?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2031\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2031\"><p><span style=\"font-weight: 400;\">There are a lot of phone systems out there, each with their own unique features. If we aren\u2019t familiar with your system, we will recommend another provider in your area that may be able to help alleviate any problems you have.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2032\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2032\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Our electrician ran our cables, will TP still terminate and certify them?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2032\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2032\"><p><span style=\"font-weight: 400;\">Although to get that fully manicured server room look it is better to have us complete the cable runs and the terminations, if you have someone running your cables for you we will gladly come in to terminate them, test them, and provide you with the test results.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2033\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2033\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">We need to schedule a service visit to fix some issues on site, do we just call in?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2033\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2033\"><p><span style=\"font-weight: 400;\">\u00a0There are a range of ways to request service, while calling in will likely guarantee you can speak to someone, if you are a valued service plan member, you have direct access to an email that logs a ticket directly into our queue. This makes it quick and easy to get the information you want across.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2034\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2034\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"> Do you have emergency support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2034\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2034\"><p><span style=\"font-weight: 400;\">TP Communications has a technician on call 24 hours a day, 7 days a week, 365 days a year. If your communications solution is down, that is mission critical and means you\u2019re potentially losing business. The technician on call will troubleshoot with you over the phone, connect to the system if possible, and of course drive right to site if required. At TP your business is our priority, and we will always take care of you.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2035\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2035\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What area does TP Communications cover?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2035\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2035\"><p><span style=\"font-weight: 400;\">Although we started in Calgary, TP Communications has customers spanning across Western Canada, and one as far as South America. Our tech\u2019s are exceptional, and as technology improves, the ability to administer and troubleshoot systems remotely is becoming simpler. As business has transitioned to a global reach, TP Communications has opened up to the opportunity of implementing systems headquartered in Canada, but beyond the country\u2019s borders. We are happy to open up a discussion surrounding your solution and work to customize one that will work for you.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can you service and fix our existing phone system?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">There are a lot of phone systems out there, each with their own unique features. If we aren\\u2019t familiar with your system, we will recommend another provider in your area that may be able to help alleviate any problems you have.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Our electrician ran our cables, will TP still terminate and certify them?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Although to get that fully manicured server room look it is better to have us complete the cable runs and the terminations, if you have someone running your cables for you we will gladly come in to terminate them, test them, and provide you with the test results.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"We need to schedule a service visit to fix some issues on site, do we just call in?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">\\u00a0There are a range of ways to request service, while calling in will likely guarantee you can speak to someone, if you are a valued service plan member, you have direct access to an email that logs a ticket directly into our queue. 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At TP your business is our priority, and we will always take care of you.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What area does TP Communications cover?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Although we started in Calgary, TP Communications has customers spanning across Western Canada, and one as far as South America. Our tech\\u2019s are exceptional, and as technology improves, the ability to administer and troubleshoot systems remotely is becoming simpler. As business has transitioned to a global reach, TP Communications has opened up to the opportunity of implementing systems headquartered in Canada, but beyond the country\\u2019s borders. We are happy to open up a discussion surrounding your solution and work to customize one that will work for you.<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57924c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57924c5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bc488e\" data-id=\"1bc488e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41b05a1 elementor-widget elementor-widget-heading\" data-id=\"41b05a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The <span class=\"accent\">TP<\/span> Acronym Dictionary\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8720b1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8720b1a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0be4eb2\" data-id=\"0be4eb2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48d83a8 elementor-widget elementor-widget-text-editor\" data-id=\"48d83a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div>\n<table>\n<thead>\n<tr>\n<td><b class=\"accent\">Acronym<\/b><\/td>\n<td><b class=\"accent\">Stands For:<\/b><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>PRI<\/td>\n<td>Primary Rate Interface<\/td>\n<\/tr>\n<tr>\n<td>SIP<\/td>\n<td>Session Initiated Protocol<\/td>\n<\/tr>\n<tr>\n<td>IT<\/td>\n<td>Information Technology<\/td>\n<\/tr>\n<tr>\n<td>MPLS<\/td>\n<td>Multi Protocol Label Switching<\/td>\n<\/tr>\n<tr>\n<td>EVPL<\/td>\n<td>Ethernet Virtual Private Line<\/td>\n<\/tr>\n<tr>\n<td>VPN<\/td>\n<td>Virtual Private Network<\/td>\n<\/tr>\n<tr>\n<td>SSID<\/td>\n<td>Service Set IDentifier (ie. your wifi name)<\/td>\n<\/tr>\n<tr>\n<td>VPLS <\/td>\n<td>Virtual Private Lan Service<\/td>\n<\/tr>\n<tr>\n<td>Gig<\/td>\n<td>Gigabit (1000 megabits, fast speeds)<\/td>\n<\/tr>\n<tr>\n<td>Meg <\/td>\n<td>Megabit (1000 kilobits, slower speeds)<\/td>\n<\/tr>\n<tr>\n<td>Upload <\/td>\n<td>Traffic you send to the internet<\/td>\n<\/tr>\n<tr>\n<td>Download <\/td>\n<td>Traffic you receive from the web<\/td>\n<\/tr>\n<tr>\n<td>AA <\/td>\n<td>Auto-Attendant<\/td>\n<\/tr>\n<tr>\n<td>IVR <\/td>\n<td>Interactive Voice Response<\/td>\n<\/tr>\n<tr>\n<td>UCaaS <\/td>\n<td>Unified Communications as a Service<\/td>\n<\/tr>\n<tr>\n<td>CCaaS <\/td>\n<td>Contact Centre as a Service<\/td>\n<\/tr>\n<tr>\n<td>DaaS <\/td>\n<td>Device as a Service<\/td>\n<\/tr>\n<tr>\n<td>CPaaS <\/td>\n<td>Communications Platform as a Service<\/td>\n<\/tr>\n<tr>\n<td>UC <\/td>\n<td>Unified Communications<\/td>\n<\/tr>\n<tr>\n<td>UAT <\/td>\n<td>User Acceptance Testing<\/td>\n<\/tr>\n<tr>\n<td>API <\/td>\n<td>Application Programming Interface<\/td>\n<\/tr>\n<tr>\n<td>GUI <\/td>\n<td>Graphical User Interface<\/td>\n<\/tr>\n<tr>\n<td>SG <\/td>\n<td>Security Gateway<\/td>\n<\/tr>\n<tr>\n<td>PtP <\/td>\n<td>Point to Point<\/td>\n<\/tr>\n<tr>\n<td>DSL <\/td>\n<td>Digital Subscriber Link<\/td>\n<\/tr>\n<tr>\n<td>ISP <\/td>\n<td>Internet Service Provider<\/td>\n<\/tr>\n<tr>\n<td>LAN <\/td>\n<td>Local Area Network<\/td>\n<\/tr>\n<tr>\n<td>WAN <\/td>\n<td>Wide Area Network<\/td>\n<\/tr>\n<tr>\n<td>SD WAN<\/td>\n<td>Software Defined Wide Area Network<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS Can you service and fix our existing phone system? There are a lot of phone systems out there, each with their own unique features. If we aren\u2019t familiar with your system, we will recommend another provider in your area that may be able to help alleviate any problems you have. Our electrician&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"pgc_sgb_lightbox_settings":"","_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/tpcom.ca\/wp-json\/wp\/v2\/pages\/939"}],"collection":[{"href":"https:\/\/tpcom.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tpcom.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tpcom.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tpcom.ca\/wp-json\/wp\/v2\/comments?post=939"}],"version-history":[{"count":2,"href":"https:\/\/tpcom.ca\/wp-json\/wp\/v2\/pages\/939\/revisions"}],"predecessor-version":[{"id":2137,"href":"https:\/\/tpcom.ca\/wp-json\/wp\/v2\/pages\/939\/revisions\/2137"}],"wp:attachment":[{"href":"https:\/\/tpcom.ca\/wp-json\/wp\/v2\/media?parent=939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}