Here’s Why You Should Update Your Business Phone System

person using laptop and phone

It seems unnecessary to even have a telephone system in this day and age. Do people still use it? Who calls the phone these days? Depending on the type of business you’re running, if part of your target market is people in their 50s to 60s and older, then many still expect to be able to call your business.

As your business grows, your communication demands are going to grow. Older phone systems might not be enough to keep up. It’s also essential to keep your systems up to date. If you do not upgrade your phone system, you might not fully optimize your business on all fronts.

Additionally, there is still a lot of power in tangible customer interactions. If you want to grow your business effectively, you have to make sure that you are accessible through multiple channels. The cost of keeping your system up to date versus the cost of alienating specific demographics is not comparable.

Finally, traditional phones with upgraded systems are an efficient way to maintain communication among staff and other business-related individuals. Can you imagine if the wifi and personal internet were down? How exactly would you maintain contact and smooth interaction with employees, suppliers, and more?

All that said, you should know when it’s time for an upgrade. Your business might be missing out on opportunities without you even knowing.

Here are the signs your phone system needs to be updated:

You’re Not Getting Any Calls

The most inconvenient and probably concerning sign your phone system is outdated is if you’re missing calls. Older phone systems use a few copper lines for all of your phones.

When there’s a problem with those lines, your callers will be subjected either to a busy signal or an endless ringing tone. We don’t have to tell you that being unreachable is terrible for business.

Whether it’s a customer, a partner, or someone else, timeliness is of the utmost importance. This is a sign your phones are in dire need of an upgrade.

Dialling Over Ten Digits Just to Reach Staff

When it comes to in-office or in-store communications, it shouldn’t take more than a few numbers to contact people. Extension dialling has been around for a while, but it remains an excellent way to optimize operations.

Of course, the few seconds it takes to dial more numbers might not seem like a lot, but people can’t exactly memorize countless location numbers.

If your phone system is outdated, the chances are high you also can’t store numbers. It’s a small thing, but it makes a big difference when communication is more convenient and reliable.

It’s Not Portable

If anyone in your company needs to be chained to their desk to make calls, then your old phone system affects productivity and efficiency. Phone systems don’t just refer to traditional phones. Advanced and modern phone systems today can connect mobile devices, computers, and more. There should be options and alternatives to help your employees have better communication.

The Bottom Line

When it comes to running your business, it’s easy to discount traditional things like telephone systems. However, if you are running even just a medium-sized company, it’s essential to have all your bases covered. Phone systems are still very much relevant and necessary for business.

If you are looking to upgrade your phone systems in Calgary, we can help you. TP Communications allows businesses and organizations to utilize technology to its fullest. We are committed to providing clients with practical and reliable solutions to their problems. Our services include network equipment, cabling, training, and more. Book a free consultation today, and let’s discuss how to solve your problems.