Telltale Signs You Need a New Business Phone System

employee on the phone

Your business phone system is vital for both customer service and internal communications. Many new features might surprise you if you haven’t upgraded in a while.

As technology continues to evolve, companies must keep up with the latest advances to remain competitive. This means keeping up with the latest trends and making sure you’re getting the most out of the technology available to you to improve customer service and sales.

Sometimes your phone system will let you know when it’s time for an upgrade. Many older systems, for example, will be rendered obsolete by the upcoming ISDN switch-off. For other systems, it may not be so clear.

There are instances when your phone system will tell you it’s time to upgrade. For instance, ISDN is being switched off in 2025, so any phone systems using it will need to be replaced by then.

Here we share four telltale signs that your business phone system could be obsolete and requires an upgrade:

You’re Having Problems Getting Parts for Your Phone System

If your phone system gets to that age when the manufacturer doesn’t support it anymore, it can be tough to find replacement parts or additional units. It could make it impossible to repair the main control box, too. If your phone system has broken down and you’ve been waiting for days or weeks to get the parts, that’s a clear sign that you need to replace the phone system you’re using. It’s because the longer your phone system isn’t working, the longer your customers won’t be able to reach you, which is undoubtedly bad for your business.

There Are Problems with Scalability

Scalability refers to a system’s capability to handle and adapt to your ever-changing needs as a business. If your current phone system needs a huge increase in expenditures to accommodate a growing number of calls, installation of more extensions, or the expansion of your company, it is certainly time for an upgrade. Effective phone systems for companies don’t have to be expensive, but investing in a more modern and efficient one is essential.

It’s Not Compatible with VoIP

Voice over Internet Protocol is regarded by many as the future of communication systems. It offers the ability to conduct calls via the internet and is used extensively in most major enterprises. This means of communication is more efficient and affordable, especially for companies that need to make a considerable number of international calls. If the current phone system you have doesn’t allow VoIP, it may be time to get a new phone system because you’re missing out on a lot.

Your Phone Is Mobile Incompatible

Mobiles have forever altered how people communicate. As you know, mobiles have allowed the optimisation of countless business activities. It also enables employers and employees to be connected whenever necessary. Those in sales, in a remote setup, or are considered field workers require mobile phones for a quick and uninterrupted means of communication. Your phone system should therefore be able to integrate with mobile phones. If your phone system at work is incapable of doing so, you should start checking out alternatives.


These are just some signs you need to consider getting newer business phones. Your phone system is integral to your business, especially for communicating with existing and potential customers. Therefore, you should get business phones that can deliver everything you need. 

TP Communications offers the most reliable business phone systems in Calgary. Learn more about your options today!