Because of continuous advancements in technology, the retail environment is more competitive than ever before. So if you want to be at the top of the game, you should leverage more innovative and better ways to streamline your spending, provide quality customer service, create a great user experience, and drive more business all at the same time.
One of the best solutions you can opt for is an advanced VoIP system. Keep reading for the top five reasons why you should get a VoIP system for your business in Calgary.
1. Enjoy Maximum Financial Savings
Numerous business solutions are available for retail store owners, but not all of them efficiently improve a fundamental function that won’t eat up too much of your bottom line. With a hosted VoIP system, you will be able to enjoy just that. There will not be any maintenance fees, long-distance bills, or expensive lines to rent.
Though business operations differ across industries, the annual savings of switching from a conventional landline to a VoIP system can reach, or even exceed, 50 percent.
2. Set Up With Ease
With a VoIP system, you can expect something easy to set up. This business solution is free from hassles and downtime that can cost you. Setting up a VoIP system doesn’t require any software to download or hardware to install. The retailer will have it ready for you, and it will run solely on the existing infrastructure of the internet.
3. Integrate a CRM System
A Customer Relationship Management (CRM) system can help you stay updated on all important customer details, track every interaction with them, and manage their accounts. Through understanding your CRM system, you open the doors to identifying the trends and patterns for your business’s success.
When you integrate CRM solutions with your hosted VoIP system, you will significantly streamline operations and stay on top of the competition.
4. Utilize Different Calling Features
When it comes to the retail shopping experience, one of the most frustrating things that customers experience is being passed on from person to person instead of having someone help them right away. In worse cases, customers can’t even get to talk to a store employee, and they are left hanging about their immediate concern.
Experiences like this will only drive customers away. But you don’t have to worry about any of them if you have a hosted VoIP system.
Since VoIP systems have advanced calling features, you can set up ring groups and hunt groups, which will help you boost your rate of picking up calls and answering customer concerns. Moreover, you can customize auto greetings and route incoming calls to your smartphone for maximum practicality and efficiency.
5. Experience Call Management Solutions
Finally, you will also be able to track data in real-time through advanced call management tools. You’ll be able to analyze when customers call, which campaigns generate more traffic, and which issues your customers are most concerned about.
A hosted VoIP system will help you ensure that your retail operation succeeds and thrives. By ensuring that you maximize communication solutions, you will be able to stay ahead of the competition and ensure your customers are always satisfied with your service.
If you are looking for a VoIP system in Calgary, explore the solutions offered by TP Communications. We are experts in helping businesses and organizations navigate the world of technology. With over 25 years of experience, you can rest assured that we have you covered. Contact us today to learn more.