7 Industries That Benefit Most from Using VoIP Phone Systems

Woman using phone

Nowadays, communication is a core aspect of any company. The way a business communicates reflects its values and culture. After all, good communication helps a company build a good reputation and attract new customers. However, communication is only as good as how the message is conveyed, meaning companies must use the right tools. This is where Voice over Internet Protocol (VoIP) systems come in.

At its core, a VoIP system is a telephone system that uses the Internet to send and receive phone calls. Businesses often use VoIP systems to save money on phone calls, as they can make calls using their existing Internet connection instead of paying for a separate phone line. VoIP systems can offer features that traditional phone lines cannot, such as video conferencing and voicemail. For this reason, many industries use VoIP systems to improve communication and collaboration within their organizations.

Some of these industries include:

#1 – Customer Service 

Communication is a fundamental aspect of customer service, and a VoIP system can help customer service representatives (CSRs) provide a better customer experience. VoIP systems can help CSRs by providing features such as call recording, which can be used to review calls and improve customer service. Additionally, VoIP systems can offer features such as call forwarding and call waiting, which can help CSRs handle customer calls more efficiently.

#2 – Ecommerce

The eCommerce market is growing rapidly, and a VoIP system can help eCommerce businesses keep up with the demand. VoIP systems for eCommerce businesses work fundamentally the same as those in the customer service sector, but with few key differences. For one, eCommerce businesses need to be able to accept payments over the phone, and a VoIP system can provide features such as call forwarding and call waiting to help with this.

#3 – Financial Institutions

Financial institutions utilize VoIP systems to provide various services to their customers. These services include account management and customer service to fraud prevention and security. Beyond that, financial institutions use VoIP systems for internal communications between employees, such as between the tellers and the loan officers. This allows for a more efficient workflow and helps to improve customer service.

#4 – Healthcare

VoIP systems are used extensively in the healthcare industry for patient-doctor consultations, scheduling appointments, and internal communications between doctors and staff. VoIP systems are also used for telemedicine, a growing healthcare trend. This allows patients to consult with doctors remotely, benefiting patients in rural areas.

#5 – Hospitality

The hospitality industry is a client-oriented sector, and VoIP systems are used extensively to improve customer service. VoIP systems manage hotel reservations, handle customer service calls, and provide information to guests. VoIP systems are also used for internal communications between hotel staff.

#6 – Real Estate

Communication matters in the real estate industry, especially when working with clients remotely. VoIP systems make it easy to connect with clients and prospects no matter where they are. VoIP systems can also manage property listings, track leads, and schedule appointments.

#7 – Travel Agencies

The travel industry is highly competitive, and excellent customer service is crucial to stand out. A VoIP system can help travel agencies manage bookings, track customer service calls, and provide client information more efficiently. By using a VoIP system, agencies can improve customer service, leading to more repeat business and positive word-of-mouth reviews.

Investing in a Quality VoIP System

A VoIP system offers various benefits for businesses, including lower costs, increased flexibility, and improved collaboration. However, not all VoIP systems are created equal, so you must invest in a quality system to get the most out of these benefits.

For one, you must ensure that your chosen system is compatible with your current equipment and infrastructure. Additionally, you should look for a system that offers features specific to your industry, such as call recording and tracking, call forwarding, and automatic call distribution. Of course, this also includes hardware that works with the system, including computers, headsets, phones, and routers.


A VoIP system is an excellent investment for businesses of all sizes. Since it can be used with existing equipment and infrastructure, it is a very versatile and affordable solution for businesses. All that matters is building a VoIP system that meets your business’s needs.

If you’re looking for business phone systems in Calgary, TP Communications can help you! We understand the needs of businesses, so we provide comprehensive telecommunications solutions to ensure you’re ahead of the competition. Contact us today to get a quote!