5 Signs You Need to Upgrade Your Business Phone System

Smiling employee with a phone

It’s no secret that technology evolves at a rapid pace. What was once new and innovative can quickly become outdated and obsolete. This is especially true in the world of business in so many ways. For example, while some businesses still rely solely on brick-and-mortar stores, the introduction of e-commerce has allowed businesses to achieve success like never before. In fact, those that fail to move online have slowly dwindled in success.

That said, this also applies to a business phone system. Sure, your current phone system may have had its use, but technology has introduced far better options. In fact, if your business is using an outdated phone system, it could be costing you in terms of efficiency, productivity, and even customer satisfaction.

However, there is one question that needs to be answered: when should I upgrade? Well, here are some signs that it might be time to upgrade your old business phone system:

1. Your Phone System Is No Longer Supported by the Manufacturer

If your business phone system is no longer supported by the manufacturer, it’s definitely time for an upgrade. Not only will you no longer be able to get technical support for your system, but you’ll also be missing out on any new features or updates that could improve your business operations.

2. Your Employees Are Complaining about the System

If your employees are constantly complaining about the business phone system, it’s a good indication that it’s time for an upgrade. Today’s employees are used to having access to sophisticated, user-friendly technologies in their personal lives, and they expect the same at work. If your current system is causing frustration, it’s time to consider a replacement.

3. You’re Not Taking Advantage of New Technologies

If your business phone system is outdated, you’re likely not taking advantage of newer, more advanced technologies that could improve your operations. For example, many newer systems now offer features like VoIP (Voice over Internet Protocol), which can save you money on long-distance calls, and call recording, which can be useful for training and quality control purposes.

4. Your System Is Unreliable

If your business phone system is frequently going down or experiencing other technical problems, it’s costing you in terms of efficiency and productivity. In today’s fast-paced business world, you can’t afford to have a phone system that isn’t reliable.

5. You’re Paying Too Much for Maintenance and Repairs

If you’re spending a lot of money on maintaining and repairing your current business phone system, it’s likely cheaper, especially in the long run, to simply upgrade to a new system. Newer systems are often more reliable and require less maintenance, so you’ll save money in the long run.


If any of these signs sound familiar, it might be time to upgrade your business phone system. Investing in a new, more modern system ensures that all of these problems are non-existent. In addition, it offers a whole set of new benefits that’ll allow your business to run better, keeping you, your team, and your audience all the happier.

TP Communications helps various organizations find the right technological solutions to meet different needs, from communication to networks and so much more. If you are looking for new business phone systems in Calgary, contact us today!