3 Important Questions to Ask Your Potential VoIP Provider

Woman talking on the phone and taking notes while researching voip providers

As we’ve already talked about in a previous article, Voice over Internet Protocol or VoIP in Calgary can be quite beneficial for even small businesses. VoIP gives your business the ability to call and receive calls using a broadband Internet connection rather than an analog phone line.

Considering how important and beneficial this service is to your business’s long-term growth, you’ll want to do all you can to make sure that you work with the best possible provider. To help you out with this, we’ve prepared a list of important questions to ask your potential VoIP provider that should prove to be helpful in making sure their services are right for you:

“What Is Your Customer Satisfaction Record?”

A good indication of the quality of service is the experience of their former and current clients. This is why it’s in your best interest to ask your potential provider about their customer satisfaction record.

Aside from asking them about the experiences that their other clients have had with them, you should also ask them if they’ve ever worked with clients that have a similar business as yours. This will help give you a good idea of how working with them will be like if you do opt for their services.

“How Do the Features Match Up with My Business Requirements?”

While it is important to ask your potential VoIP provider about the experience of their other clients with their services, you have to understand that all businesses are different and have varying technical requirements when it comes to VoIP. This is why you’ll also want to ask them about how their features can help you achieve your business goals.

A good place to start is to ask them if their services have multiple call queues. This can be especially useful if your business relies on your sales and customer support teams. On the other hand, other businesses may need a toll-free number to avoid paying for long-distance calls as some of their clients are located in different countries. The bottom line here is to be sure to ask them about features that will specifically benefit your business.

“What Level of Support Comes with the Service?”

Like all services, it’s important to determine that they are able to provide you with sufficient support in case any issues come up regarding your VoIP system. For the most part, you’ll want to make sure that support is always available and accessible to your team throughout the entire span of your contract with your chosen service provider.

Another thing that you’ll want to inquire about is if they charge a fee for additional support. This can be the determining factor when it comes to choosing which service provider to work with. Remember, while the service itself is important, support and troubleshooting is also a vital service that VoIP providers need to offer.


You’ll always want to be extra thorough when deciding on a VoIP service provider. Hopefully, the questions we’ve listed above help you make a more informed decision about which provider to work with.

Now, it’s important to remember that you shouldn’t be limiting your questions to the ones listed above, as there may be things that are specific to your business that you should be asking about. Think of the questions we’ve shared as a guide or a starting point to help you determine the quality of the VoIP service provider.

TP Communications offers optimized communications solutions to help businesses maximize their performance and efficiency to secure success and achieve their goals. If you need to set up VoIP in Calgary, be sure to reach out to us today!